The telecommunications sector is at the center of society’s digital transformation, which increasingly demands services that offer more mobility, immediacy and interaction, both in the personal and the professional sphere. These changes are encouraging the emergence of new business models, players and services, adding additional complexity to an already very competitive market.
Traditional operators continue to make progress in deploying next-generation networks (5G) to meet the exponential growth of diverse demands. At the same time, they are experiencing rapidly shrinking margins in their traditional businesses (voice and data), and new revenues generated by the "new economy" are being captured by new players (the so-called over-the-top). This digital transformation is also one of the key drivers of corporate sustainability.
To adapt to this uncertainty, operators are launching strategies that are transforming the industry, from the point of view of infrastructures (such as network sharing, virtualization or the creation of Towercos), as well as products (through the creation of new services, either in-house or through strategic alliances with other players), operations (through an unprecedented digital transformation) and customer vision (enhancing communication channels with customers). In turn, the disruptive technology associated with Artificial Intelligence is creating new opportunities to improve business and processes in a sector that generates and uses data intensively.
These initiatives require knowledge of processes, analytical tools and new ways of working, and will require concentration and simplification at all levels (regulation, organization, business, technology, sustainability, etc.) in order to achieve the efficiency, agility and flexibility needed to adapt to current changes and future challenges.
Our practice
Management Solutions works with agents operating in this industry by identifying new services in line with the strategy and assets of each company, designing and developing operational excellence projects and converting the information into business knowledge to obtain an optimal "time to market" in the dynamic electronic communications industry.
