Among the topics discussed were aspects such as the challenges encountered in defining good cultural and behavioural standards in global Financial Institutions, how to measure Conduct Risk in a predictive, forward looking manner, or what are the boundaries between regulatory requirements and a sound business conduct.
The event gathered some of the most influential and innovative financial Institutions on the subject, including RBS, HSBC, Santander UK, ING and Citibank. As a representative for the rest of the industry, the panel also included the Senior Policy Director for Retail banking at the British Bankers Association.